-> Choosing a People First approach over tech (and losing money initially) -> How he used his 20+ years experience at Pizza Express to build a simple, but effective customer journey -> Obsessing over the little, trivial, details pays off in the long-run -> Analysing everything, and trusting your gut

If you want to chat about anything in the episode, or would like some help making changes to your independent hospitality business, drop Colm & Frankie a DM on Instagram or send an email to info@packedhouse.co.uk