Colm has a great, wide-ranging chat with Aaron Wall, owner and operator of Homeboy Bar.
Fascinating insight into the level of detail and commitment it takes to build a top-tier brand, experience, and most importantly, team!
Chatting:
→ Why simplifying your message is so important to connecting with your guests and team
→ The welcome sequence that builds trust instantly
→ The secret to Homeboy’s staff retention: a kick-ass onboarding
→ The Priority System that means his staff keep their cool even when shit hits the fan
→ How to create atmosphere and character in your venue
→ Simple tips to get your team bought into the business and the numbers, not just service
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