Watch the most important 11 questions before setting up your call center business. In this video, I have answered most important questions asked by Stacey who is setting up a call centre for small business.
His questions include-
Topic: Legalities
1. In order to remain compliant with US laws in regards to our US-based company subcontracting offshore or overseas Call Centers to fulfil our contracts, what all documents do we need to remain Compliant here in the US and what filing requirements must we complete for taxes for outsourcing overseas?
Topic: Pay
2. What does BPO clients usually pay per outsourced call centre contract? Is it anywhere between $12-$20USD per hour?
3. How often do clients usually pay?
4. Does clients pay upfront after awarding the contract or after work is completed by the hour?
Topic: Securing International Clients
5. How can we secure clients that allow us to hire overseas call centers to fulfil our customer service contracts?
6. Are we able to purchase a list of international clients from you? Do you teach us step by step how to get approved?
7. How long does it usually take to secure a client if your business is up and running?
8. What do clients require in order for us to get approved for a contract?
9. Does clients provide the training modules? Or do we as a company create our own?
10. What customer service client industry has the most simple and easy to learn training but has consistent and steady hours available?
11. What are the top 5-10 industries that you recommend for obtaining call center contracts?
#CallCenterBusiness #CallCentreSmallBusiness #CallCentre #CallCenter
IMPORTANT LINKS -
Join - Client acquisition program - https://ameya-s-school-bef0.thinkific.com/courses/ClientAcquisition
Join - Call Center executive program - https://ameya-s-school-bef0.thinkific.com/courses/Executive-Program
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About the speaker - #ameyadamle is an entrepreneur and business consultant. He has years of experience in international sales , corporate sales, leadership and has worked in domains like BPM and offshoring. Ameya has worked with various companies in North America and India. He dedicates this channel to the entrepreneurs and professionals who are continuously willing to learn something. You can also find his other social media accounts with handle @iameyadamle or #iameyadamle