Leave a comment or suggestion In this episode, we go through the highlights of my guest appearance on Irina Hollatz show ‘WFM Unfiltered’. Be sure to check out her Podcast and YouTube channel for really insightful content with many industry professionals. Link to her YouTube channel: https://youtube.com/@wfmunfiltered?si=1FILwE_hFIDO8JKi Support the show
All content for Outpost WFM: Project OutCast is the property of Corey Sewpersad and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Leave a comment or suggestion In this episode, we go through the highlights of my guest appearance on Irina Hollatz show ‘WFM Unfiltered’. Be sure to check out her Podcast and YouTube channel for really insightful content with many industry professionals. Link to her YouTube channel: https://youtube.com/@wfmunfiltered?si=1FILwE_hFIDO8JKi Support the show
Why Most Outbound WFM Plans Fail - Getting WFM to work in Outbound Sales Teams
Outpost WFM: Project OutCast
4 minutes
6 months ago
Why Most Outbound WFM Plans Fail - Getting WFM to work in Outbound Sales Teams
If you’re using agent call volumes to forecast outbound workload… you’re doing it wrong. What you're really forecasting is past 'agent behaviour' and not future 'business demand'. And that’s why your schedules don’t work—and your team ignores them. In this episode I cover: 1: The Forecasting Trap 2: Why Most Outbound WFM Plans Fail 3: WFM Isn’t Just Scheduling 4: One Simple Change = 38 Extra Sales a Day 5: You Can’t Manage What You Don’t Understand
Outpost WFM: Project OutCast
Leave a comment or suggestion In this episode, we go through the highlights of my guest appearance on Irina Hollatz show ‘WFM Unfiltered’. Be sure to check out her Podcast and YouTube channel for really insightful content with many industry professionals. Link to her YouTube channel: https://youtube.com/@wfmunfiltered?si=1FILwE_hFIDO8JKi Support the show
