We are joined for this episode by Avril Chambers, the driving force behind one of the GMB union's biggest union building successes - organising school support staff. Avril shares the background to identifying and then union building amongst a new workforce of several hundred thousand. Those who say "it can't be done", "it costs too much", "it will never work" need to pay particular attention. The rest of us can only listen in admiration! More information at gmb.org.uk/public-services/schools-academies-and-education/. Companion blog here!