Is the multifamily industry learning the right lessons from hospitality? As technology reshapes leasing, centralization and role specialization are becoming game-changers—but how do they impact customer experience and resident retention?
In this episode of Optimized! A Marketing Performance Podcast, host Janet Rosseth sits down with Stephanie Versin https://www.linkedin.com/in/stephanieversin/ , founder of SLG Consulting, to explore the evolving landscape of multifamily housing. They discuss how PropTech is both an opportunity and a challenge, why leasing teams must focus on brand loyalty, and how marketing and leasing can work together to create seamless customer experiences. If you're curious about the future of leasing and how to stay ahead, this episode is a must-listen!
What's Covered in this Podcast?
🔹 Why is centralization in leasing becoming essential for improving customer experience?
🔹 What role does specialization play in making leasing teams more efficient?
🔹 The most successful multifamily brands prioritize loyalty and seamless customer experiences to retain residents.
🔹 How can AI and automation support leasing teams without replacing the human touch?
🎧 Listen now to learn how to optimize your leasing strategy, improve resident retention, and future-proof your business!
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