Welcome to OPSQC Podcast 010. Our mission is to help entrepreneurs, innovators, and small business owners scale their business profitably. The goal of this podcast is to showcase real businesses and real owners, and learn through their experiences. This week we bring in Joe McDermott of Carma. Joe is the COO/CFO and the co-founder of Carma with his brother Frank. Carma was formed to provide professional services for telecom and data centers, creating a platform to inventory data collection systems to reduce ridiculous defect rates and improve the efficiencies. Joe has experience with startups and was also the co-founder of Arcanum Alloys, a steel venture.  Joe has seen and experienced what it takes to be a good leader. He knows how to build a good company and instill a positive culture so the employees are excited and engaged in their work. Joe also spent time in the Air Force,  went on to graduate from Princeton and later attend the prestigious Harvard Business School. Carma ‘s path is a bumpy one, but doing well now. Enjoy this week's episode!