This episode’s guest is Odilo Lamprecht. Odilo is the global head of CPO at Bucherer, the largest retailer of watches and jewellery. He talks us through his early career and how he ended up in the watch industry, where he currently oversees the pre-owned division at Bucherer. He then shares his insights of how the pre-owned division was created within Bucherer and why the official certification of pre-owned watches is essential to establish trust in a customer relationship. Lastly, we talk about the current situation within the market for second-hand watches and what’s next in store.