Conversational commerce is a revolutionary approach that empowers consumers by placing them at the center. It involves leveraging messaging platforms, chatbots and AI to facilitate seamless interactions between customers and businesses.

Through these conversational interfaces, customers can initiate and engage in transactions, receive personalized recommendations, and obtain instant support, all within the comfort of their preferred messaging apps.

In this episode, we are honored to have Nick Blom, the CEO of Conversation24, as our guest. Nick brings a wealth of knowledge and experience in the field of conversational commerce, particularly within the financial industry.

Furthermore, Nick highlights the advancements of WeChat. That's a Chinese messaging app that has been leading the conversational commerce landscape for over a decade.

Enjoy the show and don't forget to follow this podcast for more stunning episodes.

This podcast was recorded live at Money 20/20 Europe in Amsterdam.