Kim Lenox currently heads up the product design organization at Zendesk, a global company that builds software for the best customer experiences. She is responsible for driving strategic priorities and scaling the impact of an international team of product designers, researchers, content strategists, and front-end developers as the company moves upmarket. Prior to Zendesk, Kim led the design of product experiences for 24 years at technology companies like LinkedIn, Samsung, and Palm/HP.
In this episode we were lucky enough to speak with Kim about her career path, how she got to where she is, and the fundamental elements that made her the design leader she is today. It's chock full of sage advice—relevant for designers at any stage in their career.
To connect with Kim, and learn more about what her team is up to at Zendesk, here are some places to check out:
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