In this enriching episode of the Online Business by Design podcast, host Ivana Ivanek sits down with Marci Rossi, a business strategist renowned for transforming chaos into streamlined workflows. They discuss the importance of setting up automated systems for scaling your business, the psychological elements of customer experience, and the crucial role of keeping a personal touch in automated communication. Marcy shares her journey from being an attorney to becoming a business strategist, highlighting significant milestones and lessons learned, including how she overcame personal challenges to reshape her career. Tune in to discover effective strategies for automating your business processes while maintaining a human connection.