In this engaging short story, Sarah, a project manager, leads a team meeting focused on mastering the art of answering business phone calls. The narrative explores the importance of effective communication, creating a positive first impression, and engaging presentation techniques. Through role-playing scenarios, Sarah encourages her team to practice their skills, emphasising that every call is an opportunity to strengthen relationships and build trust. The session concludes with a sense of accomplishment as Sarah inspires her team to rethink their approach to communication.