OnBrand features a closer look at brands through the lens of the consumer, focusing on their desire for true connection with companies across all stages of the journey. Join host Sarah Grace McCandless for interviews and insights on which brands are getting it right and how other organizations can learn from these examples to strengthen, grow, and rise with authenticity.
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OnBrand features a closer look at brands through the lens of the consumer, focusing on their desire for true connection with companies across all stages of the journey. Join host Sarah Grace McCandless for interviews and insights on which brands are getting it right and how other organizations can learn from these examples to strengthen, grow, and rise with authenticity.
Empowering Your CX Team Through a People-Centric Approach
OnBrand with Sarah Grace McCandless
45 minutes 59 seconds
4 years ago
Empowering Your CX Team Through a People-Centric Approach
Welcome to OnBrand! In this episode, join host Sarah Grace McCandless as she speaks with Sarah Hatter, founder of CoSupport and ElevateCX about how to effectively build, coach, and train your customer experience (CX) teams — and how to support your employees as the landscape of CX evolves.
OnBrand with Sarah Grace McCandless
OnBrand features a closer look at brands through the lens of the consumer, focusing on their desire for true connection with companies across all stages of the journey. Join host Sarah Grace McCandless for interviews and insights on which brands are getting it right and how other organizations can learn from these examples to strengthen, grow, and rise with authenticity.
