Send a question or message to On Your Flight Today What if an airline actually listened to its passengers? In this episode, Cilliers Jordaan from South Africa's Lift Airlines shares how putting customers first isn't just a slogan, it's their survival strategy. Launched in just 90 days during the height of COVID, Lift discovered something radical: give people flexibility when they need it, talk to them like humans (not chatbots), surprise them with onboard fashion shows and live music, ...
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Send a question or message to On Your Flight Today What if an airline actually listened to its passengers? In this episode, Cilliers Jordaan from South Africa's Lift Airlines shares how putting customers first isn't just a slogan, it's their survival strategy. Launched in just 90 days during the height of COVID, Lift discovered something radical: give people flexibility when they need it, talk to them like humans (not chatbots), surprise them with onboard fashion shows and live music, ...
S1 Ep5 - 2023 Crystal Cabin Awards shortlist highlights, themes and trends - Special Edition
On Your Flight Today
38 minutes
2 years ago
S1 Ep5 - 2023 Crystal Cabin Awards shortlist highlights, themes and trends - Special Edition
Send a question or message to On Your Flight Today Welcome to this special edition of the On Your Flight Today podcast. Today, I am thrilled to be joined by Lukas Kaestner, Head of Marketing, PR & Events from Hamburg Aviation. Lukas is also the President of the Crystal Cabin Awards Association and he is returning to the show today to talk with me about some of the innovation highlights, themes and trends we see emerging from this year’s Crystal Cabin Awards shortlist that was just announc...
On Your Flight Today
Send a question or message to On Your Flight Today What if an airline actually listened to its passengers? In this episode, Cilliers Jordaan from South Africa's Lift Airlines shares how putting customers first isn't just a slogan, it's their survival strategy. Launched in just 90 days during the height of COVID, Lift discovered something radical: give people flexibility when they need it, talk to them like humans (not chatbots), surprise them with onboard fashion shows and live music, ...
