Send a question or message to On Your Flight Today What if an airline actually listened to its passengers? In this episode, Cilliers Jordaan from South Africa's Lift Airlines shares how putting customers first isn't just a slogan, it's their survival strategy. Launched in just 90 days during the height of COVID, Lift discovered something radical: give people flexibility when they need it, talk to them like humans (not chatbots), surprise them with onboard fashion shows and live music, ...
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Send a question or message to On Your Flight Today What if an airline actually listened to its passengers? In this episode, Cilliers Jordaan from South Africa's Lift Airlines shares how putting customers first isn't just a slogan, it's their survival strategy. Launched in just 90 days during the height of COVID, Lift discovered something radical: give people flexibility when they need it, talk to them like humans (not chatbots), surprise them with onboard fashion shows and live music, ...
S1 Ep3 - Behind-the-scenes of Finnair's award-winning international long-haul experience
On Your Flight Today
58 minutes
2 years ago
S1 Ep3 - Behind-the-scenes of Finnair's award-winning international long-haul experience
Send a question or message to On Your Flight Today In today's episode, we are joined by David Kondo. David is the Head of Customer Experience and Product Design at Finnair, in addition to being on the Board of Directors of the Airline Passenger Experience Association. David is joining us today from Helsinki, Finland and will be talking about the new Finnair International long-haul experience, including the renewed Business class with the AirLounge, and the totally new Premium Economy tra...
On Your Flight Today
Send a question or message to On Your Flight Today What if an airline actually listened to its passengers? In this episode, Cilliers Jordaan from South Africa's Lift Airlines shares how putting customers first isn't just a slogan, it's their survival strategy. Launched in just 90 days during the height of COVID, Lift discovered something radical: give people flexibility when they need it, talk to them like humans (not chatbots), surprise them with onboard fashion shows and live music, ...
