This week I speak with my friend Matty Stratton as we discuss the hard times and the processes to make them better. Matty Stratton is a DevOps Advocate at PagerDuty, where he helps dev and ops teams advance the practice of their craft and become more operationally mature. He collaborates with PagerDuty customers and industry thought leaders in the broader DevOps community, and back when he drove, his license plate actually said “DevOps”. Matty has over 20 years experience in IT operations, ranging from large financial institutions such as JPMorganChase and internet firms, including Apartments.com. He is a sought-after speaker internationally, presenting at Agile, DevOps, and ITSM focused events, including ChefConf, DevOpsDays, Interop, PINK, and others worldwide. Matty is the founder and co-host of the popular Arrested DevOps podcast, as well as a global organizer of the DevOpsDays set of conferences. He lives in Chicago and has three awesome kids, who he loves just a little bit more than he loves Doctor Who. He is currently on a mission to discover the best pho in the world. Transcript (txt format) - https://aka.ms/AA5pv8x Pagerduty Summit - sept 23-25 in San Fran. Breakathon, etc. https://community.pagerduty.com/summit for a great discount PDS19SAT Devopsdays chicago - use the code ADO2019 for 20% off. Devopsdayschi.org http://arresteddevops.com http://speaking.mattstratton.com Breakathon - https://www.eventbrite.com/e/breakathon-at-pagerduty-summit19-tickets-65736757411 https://twitter.com/mattstratton