In this episode of the OH Sweet Hospitality Podcast, join host Mike Sweetman as he dives into Chapter 8 of the Online Hospitality Handbook, titled “Cybersecurity and Customer Privacy.” In an age where digital interactions are the norm, protecting customer data is more crucial than ever for small, independent restaurants. Mike explores the growing threat of cyberattacks, sharing valuable insights and actionable steps that restaurant owners can take to safeguard their customers’ information. Using realistic examples, like Molly’s Corner Café and Bella’s Bistro, you’ll learn how proactive measures can not only protect your business but also enhance customer trust and loyalty.

Mike discusses key cybersecurity practices, including the importance of strong passwords, keeping software updated, and complying with data privacy laws. He emphasizes the need for transparency with customers about data usage and offers practical tips for building a safe environment. Whether you’re a seasoned restaurateur or just starting, this episode is packed with essential information to help you navigate the complexities of cybersecurity in the hospitality industry. Tune in to empower yourself and your business in this digital landscape!