
Switching call center jobs aren't necessarily job hopping. you'll learn from Precious.
Precious shares her experiences working on a seasonal Mother's Day account, her journey through different roles like inbound sales and technical support, and the challenges she encountered.
Precious talks about the pros and cons of working in the BPO sector, even with challenges like account dissolutions and layoffs. Precious provides valuable advice for those entering the BPO industry, highlighting the need for clear goals and viewing the experience as a pathway to future opportunities.
00:22 First Call Center Experience
01:47 Transition to Full-Time Call Center Work
02:33 Balancing Work and Education
04:46 Detailed Work Experience
09:39 Challenges and Benefits of Call Center Life
14:37 Work-Life Balance Issues
17:39 Understanding Team Leader Support
18:14 Impact of Training in the BPO Industry
18:59 Transitioning Between Accounts
19:36 Resignation and Pandemic Fears
22:26 Adjusting to Work from Home
27:31 Concerns About AI in the Workplace
30:19 Would You Rather Questions
33:12 Advice for Aspiring Call Center Agents
Call Center Agents: Sawa ka na ba sa “graveyard shifts” at unhealthy habits? Ang solution ng iba, find another work. Ang suggestion ko: Start with education. Here’s my recommended book: https://bit.ly/ireadthisbook3xafterbuyingit