Precious: "Switching BPO Companies Isn't Something I Am Proud of. Pero Grabe ang Pressure."

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Off The Record with Ann Kristine

Ann Kristine Peñaredondo

20 episodes

1 day ago

May natatagong kwento sa bawat trabaho. Simula sa kung paano ka na-hire o pakiramdam mo ikaw na lang ang "nagtitiis" sa kumpanya. Sa likod ng petsa de peligro, work tsismis, difficult team leads hanggang unapproved leaves, there are lessons that shape who we become. Sa "Off The Record with Ann Kristine", maririnig mo ang totoong kwento ng working class—walang halong filter, walang itinatago. Listen to unfiltered stories of work, growth, and everything in between. Are you ready to hear what happens off the record?

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Precious: "Switching BPO Companies Isn't Something I Am Proud of. Pero Grabe ang Pressure."

Off The Record with Ann Kristine

35 minutes 3 seconds

3 months ago

Precious: "Switching BPO Companies Isn't Something I Am Proud of. Pero Grabe ang Pressure."

Switching call center jobs aren't necessarily job hopping. you'll learn from Precious.

Precious shares her experiences working on a seasonal Mother's Day account, her journey through different roles like inbound sales and technical support, and the challenges she encountered.

Precious talks about the pros and cons of working in the BPO sector, even with challenges like account dissolutions and layoffs. Precious provides valuable advice for those entering the BPO industry, highlighting the need for clear goals and viewing the experience as a pathway to future opportunities.

00:22 First Call Center Experience

01:47 Transition to Full-Time Call Center Work

02:33 Balancing Work and Education

04:46 Detailed Work Experience

09:39 Challenges and Benefits of Call Center Life

14:37 Work-Life Balance Issues

17:39 Understanding Team Leader Support

18:14 Impact of Training in the BPO Industry

18:59 Transitioning Between Accounts

19:36 Resignation and Pandemic Fears

22:26 Adjusting to Work from Home

27:31 Concerns About AI in the Workplace

30:19 Would You Rather Questions

33:12 Advice for Aspiring Call Center Agents

Call Center Agents: Sawa ka na ba sa “graveyard shifts” at unhealthy habits? Ang solution ng iba, find another work. Ang suggestion ko: Start with education. Here’s my recommended book: https://bit.ly/ireadthisbook3xafterbuyingit