Nin: "May Bomb Scare sa Building, Pero Sigaw ng Isang Director, 'Go Up! Take Calls!'"

https://is1-ssl.mzstatic.com/image/thumb/Podcasts211/v4/f9/84/8e/f9848ecd-f076-d210-534d-bbdcf12b4e32/mza_8624009847408751252.jpg/600x600bb.jpg

Off The Record with Ann Kristine

Ann Kristine Peñaredondo

20 episodes

1 day ago

May natatagong kwento sa bawat trabaho. Simula sa kung paano ka na-hire o pakiramdam mo ikaw na lang ang "nagtitiis" sa kumpanya. Sa likod ng petsa de peligro, work tsismis, difficult team leads hanggang unapproved leaves, there are lessons that shape who we become. Sa "Off The Record with Ann Kristine", maririnig mo ang totoong kwento ng working class—walang halong filter, walang itinatago. Listen to unfiltered stories of work, growth, and everything in between. Are you ready to hear what happens off the record?

Careers

Business

RSS

All content for Off The Record with Ann Kristine is the property of Ann Kristine Peñaredondo and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Careers

Business

https://d3t3ozftmdmh3i.cloudfront.net/staging/podcast_uploaded_nologo/42106094/42106094-1740555327052-ff29d2e0a9107.jpg

Nin: "May Bomb Scare sa Building, Pero Sigaw ng Isang Director, 'Go Up! Take Calls!'"

Off The Record with Ann Kristine

28 minutes 50 seconds

7 months ago

Nin: "May Bomb Scare sa Building, Pero Sigaw ng Isang Director, 'Go Up! Take Calls!'"

Teacher si Nin, pero bakit siya nag-shift sa pagiging call center agent?

One year lang agent si Nin, as she applied for a Quality Auditor position, which she held for 7 years. Nin explains the impact of KPIs, the personal sacrifices made for the job, and the one "iconic" moment where she started to question her company's leaders.

00:08 Starting a Career in BPO

00:34 Experiences in Online Teaching

01:00 Transition to Call Center Work

03:01 Application Process and Training

04:24 Roles and Responsibilities in BPO

06:41 Challenges and Work Environment

07:49 Quality Assurance Journey

09:28 Benefits and Incentives

11:50 Difficulties and KPIs

12:27 Memorable Stories and Incidents

20:27 Pandemic Experiences

21:55 Reflections and Advice

24:56 Would You Rather Questions

28:45 Conclusion