Nica: "Wala Namang Masyadong Nangyayari sa Team Building; Nagi-Inuman Lang."

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Off The Record with Ann Kristine

Ann Kristine Peñaredondo

20 episodes

2 days ago

May natatagong kwento sa bawat trabaho. Simula sa kung paano ka na-hire o pakiramdam mo ikaw na lang ang "nagtitiis" sa kumpanya. Sa likod ng petsa de peligro, work tsismis, difficult team leads hanggang unapproved leaves, there are lessons that shape who we become. Sa "Off The Record with Ann Kristine", maririnig mo ang totoong kwento ng working class—walang halong filter, walang itinatago. Listen to unfiltered stories of work, growth, and everything in between. Are you ready to hear what happens off the record?

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Nica: "Wala Namang Masyadong Nangyayari sa Team Building; Nagi-Inuman Lang."

Off The Record with Ann Kristine

34 minutes 30 seconds

4 months ago

Nica: "Wala Namang Masyadong Nangyayari sa Team Building; Nagi-Inuman Lang."

Bakit nag-call center si Nica kung ang goal niya sa life ay mag-barko para mag-travel?

Discover how Nica started her career in 2010, balanced work and studies, and navigated various roles and challenges over the span of 7-8 years.

Learn why she eventually transitioned to freelancing, how she managed work-life balance, and her thoughts on the future impact of AI on the call center industry. Plus, get Nika’s advice for those considering a call center career and insights on how to continuously grow and adapt in a rapidly changing job market.

00:00 Introduction and Early Career

00:41 College and Work Balance

01:54 Call Center Journey Begins

03:00 Experiences in Different Companies

06:44 Challenges and Rewards of Call Center Life

18:46 Transition to Freelancing

25:34 Impact of AI on Call Centers

28:12 Would You Rather Questions

31:09 Advice for Aspiring Call Center Agents

Call Center Agents: Sawa ka na ba sa “graveyard shifts” at unhealthy habits? Ang solution ng iba, find another work. Ang suggestion ko: Start with education. Here’s my recommended book: https://bit.ly/ireadthisbook3xafterbuyingit