Ang saya ng buhay ni Mika sa Japan, pero bakit siya umuwi para mag-trabaho sa call center?
Mika shares her journey of starting her career in the call center industry in 2011.
She discusses her experiences, challenges, and lessons learned in the BPO industry, including the development of her communication skills and the strict work routines.
Mika also opens up about her transition from the call center to the corporate world, until eventually co-founding The VA Hub, where she now provides opportunities for virtual assistants globally.
00:00 Starting a Call Center Career
00:19 Life as a Factory Worker in Japan
01:20 Returning to the Philippines and Adopting Raine
01:38 First Call Center Job in Cavite
01:53 Moving to Makati for Better Opportunities
03:10 Challenges and Learnings in the Call Center
05:34 The Struggles of Balancing Work and Personal Life
17:26 Transitioning to a Corporate Job
19:36 Transition to Consulting and HR Roles
20:22 Promotion and Work-Life Balance
21:34 Current Role and Company Overview
25:52 Entrepreneurial Ventures and Side Hustles
29:49 Impact of AI on Call Centers
30:50 Advice for Aspiring Call Center Agents
33:05 Would You Rather Segment
37:48 Final Thoughts
Know more about The VA Hub, check their global links:
