Mia: "Sa Call Center Nagsimula ang 'Game of Thrones'!"

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Off The Record with Ann Kristine

Ann Kristine Peñaredondo

20 episodes

23 hours ago

May natatagong kwento sa bawat trabaho. Simula sa kung paano ka na-hire o pakiramdam mo ikaw na lang ang "nagtitiis" sa kumpanya. Sa likod ng petsa de peligro, work tsismis, difficult team leads hanggang unapproved leaves, there are lessons that shape who we become. Sa "Off The Record with Ann Kristine", maririnig mo ang totoong kwento ng working class—walang halong filter, walang itinatago. Listen to unfiltered stories of work, growth, and everything in between. Are you ready to hear what happens off the record?

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Mia: "Sa Call Center Nagsimula ang 'Game of Thrones'!"

Off The Record with Ann Kristine

49 minutes 44 seconds

4 months ago

Mia: "Sa Call Center Nagsimula ang 'Game of Thrones'!"

As a young mother, paano nag-thrive si Mia sa call center?

Mia discusses her career progression, from an agent in 2005 to a team lead. She discusses the industry's toxic culture, illicit relationships, mentorship, and AI's impact on call center jobs.

Mia also discusses the balancing act of work, education, and family life, highlighting the importance of support systems.

Inspiring ang episode na ito kasi Mia shares her career path, her insights on professional growth, and her dedication to helping others succeed.

00:00 Introduction and Early Career Beginnings

01:28 Balancing Work and Education

03:02 Navigating the Call Center Industry

05:10 Challenges and Transitions

10:53 Toxic Culture and Office Politics

18:50 Leave Policies and Personal Sacrifices

24:22 Struggles in the Call Center Industry

26:00 The Importance of Training

28:25 Transition to Freelancing

30:00 Discovering Virtual Assistance

32:46 Balancing Side Gigs and Call Center Work

35:05 Mentoring and Teaching Others

37:29 Reflections on Career Choices

40:25 The Impact of AI on Call Centers

44:39 Advice for Aspiring Call Center Agents