Lauren recounts her journey from a pioneer member of an Alabang contact center to roles in quality assurance and vendor management over nearly a decade.
Lauren discusses her reasons for choosing a career in BPO and the competitive salary and benefits. Take note: nakapag-uwi siya ng dining set! She also delves into the challenges of night shifts, long commutes, and peer pressure, perhaps?
00:00 Introduction and Early Career
00:37 Transitioning Between Companies
01:31 Commuting Challenges and Job Applications
04:10 Why Choose a BPO Career?
07:15 Compensation and Benefits
14:38 Training and Personal Growth
16:37 Training and Assessment in BPO
17:08 Cultural Adjustments in the Workplace
18:17 Challenges of Working in a BPO
20:28 Shift Schedules and Work-Life Balance
22:19 Navigating Holidays and Leaves
27:46 Transitioning Out of BPO
29:10 Life After BPO
30:54 Impact of AI on BPO
31:44 Advice for Aspiring BPO Workers
32:29 'Would You Rather' Questions
34:52 Conclusion
