LA worked in one of the biggest BPO companies, yet she felt small. Bakit kaya?
LA shares her BPO career journey, starting as a call center agent and evolving into the co-founder of The VA Hub.
She discusses her motivations, challenges, and the valuable lessons learned from her BPO experience, including dealing with stressful commutes (and falling hair!), strict work disciplines, and building resilience. LA also dives into her transition to work-from-home roles and her involvement in pioneering a virtual assistant company.
Additionally, she reflects on the impact of AI on the industry and offers advice to those considering a career in a call center. Listen to the episode to hear LA's candid insights and advice for aspiring professionals.
00:00 Introduction and Early Career Beginnings
00:34 First Job Experience at a Call Center
03:43 Challenges and Commute Struggles
07:43 Transition to Virtual Assistant
09:59 Founding The VA Hub
10:58 Reflecting on Call Center Life
23:46 Accident at the Workplace
24:46 The Importance of Training in BPO
25:26 Character Building in the BPO Industry
28:39 Transition to VA Hub
32:40 Side Jobs and Freelancing
34:52 Embracing AI in the Workplace
38:03 Advice for Aspiring Call Center Agents
39:33 Would You Rather Questions
Know more about The VA Hub, check their global links:
Call Center Agents: Sawa ka na ba sa “graveyard shifts” at unhealthy habits? Ang solution ng iba, find another work. Ang suggestion ko: Start with education. Here’s my recommended book: https://bit.ly/ireadthisbook3xafterbuyingit
