Khate shares her experiences and challenges throughout her career in the BPO industry.

Starting as a call center agent in April 2009 (take note: pinuwersa siya ng kapatid niya), Kate details her journey through different companies, the pressures she faced, and her eventual transition to freelancing in 2018 (pinuwersa din siya ng kapatid niya!).

She highlights the importance of discipline, the impact of peer pressure, and valuable lessons she learned.

00:00 Introduction and Early Career

01:32 First Call Center Experience

02:22 Challenges in the Second Company

03:51 Panic Attacks and Leaving the Second Company

10:08 Joining the Third Company

11:16 Benefits of Working in a BPO

13:22 Negative Experiences in BPO Life

16:09 Graveyard Shifts and Work Schedules

18:00 Leave Filing Strategy

19:24 Impact of BPO Training

22:35 Transition to Freelancing

23:22 Reflections on BPO Career

25:48 AI in the Workplace

26:55 Advice for Aspiring BPO Workers

28:45 Would You Rather Segment

30:44 Memorable BPO Experiences

32:53 Final Thoughts

Call Center Agents: Sawa ka na ba sa “graveyard shifts” at unhealthy habits? And solution ng iba, find another work. And suggestion ko: Start with education. Here’s my recommended book: https://bit.ly/ireadthisbook3xafterbuyingit