Ilonah: "Naiwanan Ako ng Shuttle Noong Pandemic, Nilakad ko ang C5!"

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Off The Record with Ann Kristine

Ann Kristine Peñaredondo

20 episodes

2 hours ago

May natatagong kwento sa bawat trabaho. Simula sa kung paano ka na-hire o pakiramdam mo ikaw na lang ang "nagtitiis" sa kumpanya. Sa likod ng petsa de peligro, work tsismis, difficult team leads hanggang unapproved leaves, there are lessons that shape who we become. Sa "Off The Record with Ann Kristine", maririnig mo ang totoong kwento ng working class—walang halong filter, walang itinatago. Listen to unfiltered stories of work, growth, and everything in between. Are you ready to hear what happens off the record?

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Ilonah: "Naiwanan Ako ng Shuttle Noong Pandemic, Nilakad ko ang C5!"

Off The Record with Ann Kristine

54 minutes 7 seconds

5 months ago

Ilonah: "Naiwanan Ako ng Shuttle Noong Pandemic, Nilakad ko ang C5!"

In this episode, we meet Ilonah, who started her call center career in January 2020, right before the pandemic hit.

She shares about her training and onboarding experience, at noong maiwan siya ng shuttle papunta sa work noong lockdown!

Ilonah shares her resilience during COVID-19, from training processes to managing customer cancellations.

Tune in for her stories of balancing work and personal life during a global crisis, plus amusing tales from the production floor.

00:00 Starting a Call Center Career During the Pandemic

00:26 Training and Onboarding Challenges

02:01 Lockdown and Work-from-Home Transition

03:25 Handling Cancellations and Lockdown Stories

09:13 Navigating Work-from-Home Setup

19:03 Overcoming Rejections and Finding Opportunities

27:44 Applying for the Job

28:06 Call Center Experience

29:13 Challenges and Realities

32:12 Health and Work-Life Balance

42:28 Training and Skills Development

43:38 Transition to a New Career

49:18 Thoughts on AI in the Workplace

51:18 Advice for Aspiring Call Center Agents