In this episode, Amy Bowen shares her journey from registered nurse to nurse practitioner, offering her perspective of the challenges and rewards of working in aged care. She explores the importance of hospital avoidance, for patients in residential age care facilities and continuity of care. We also discuss the critical role of teaching and mentoring for nurse practitioner students. Amy delves into the complexities of dementia care, the nuances of family palliative care communication, and the delicate nature of end-of-life discussions. With a strong emphasis on empathy, understanding, and effective documentation, she also highlights the necessity of upskilling nursing staff within aged care to enhance patient-centred care. This conversation underscores the vital role of healthcare professionals in advocating for their patient's dignity, wishes, and overall well-being.