What does it really take to deliver world-class client experience at a growing marketing agency?

In this episode, Rory sits down with Rachel Pepin, Customer Success Manager at Midnight Marketing, to pull back the curtain on how the team scaled from scrappy, word-of-mouth beginnings to serving 60+ clients, all without long-term contracts.

They unpack the pillars of client experience (speed, simplicity, convenience), what it means to earn trust every month, how to handle tough feedback, and why customer success is the department Midnight keeps doubling down on as it grows.

Subscribe to our Youtube channel

Follow us on Spotify/Apple Podcasts 💜

Produced by Midnight Marketing - build your content engine with us today