In this episode Alex talks to us about: 1. Falling into the job, 2. serving others, 3. the affective filter, 4. becoming a program coordinator, 5. supervising 35 teachers and approximately 1,200 students, 6. initial challenges when he became a coordinator, 7. discipline and punctuality, 8. being a back up teacher, 9. being supportive, 10. being knowledgeable, 11. offering tips and tricks, 12. being in between bosses and teachers, 13. being between bosses and teachers, 14. not seeking power but rather being supportive, 15. helping teachers become better people, 16. personal phases of teachers, 17. being non-judgmental, 18. positive psychology, 19. encouraging teachers to find themselves, 20. going beyond the academic to help people, 21. institutional support, 22. finding a balance between business and teaching, 23. ensuring future generations through quality teaching, 24. services provided, 25. hiring teachers, 26. taking care of team members, 27. dealing with problematic teachers.