Is a river cruise just a floating hotel, or can it be one of the most authentic ways to travel? In this episode, we explore the world of Riviera Travel river cruises with the brand's North American President, Stuart Milan. As the UK's #1 river cruise and tour operator makes its official entry into the US market, we uncover what "upper premium" travel really means and ask the crucial question: How can you find a genuine, meaningful cultural connection while traveling along Europe's most historic waterways?
Stuart Milan reveals the secrets behind Riviera Travel's 40-year success and its expansion as Riviera Travel US. We dive deep into what sets their luxury ships and curated itineraries apart, from their intentionally smaller passenger capacity to their upcoming all-inclusive drinks package in 2026. Stuart explains the unique value proposition of an upper premium river cruise, which combines luxury hardware with incredible value, providing an experience that sits comfortably above standard premium lines without the formalities of ultra-luxury. Discover how these journeys offer an authentic European river cruise experience by docking directly in the heart of medieval cities and ancient towns along the Danube, Rhine, and Douro rivers. You'll learn how you can step off the ship and be immediately immersed in the local culture.
Beyond the destinations, we unpack Riviera's specialized programs that cater to specific travel styles. Stuart gives us an inside look at their robust solo travel river cruises, which include entire sailings dedicated exclusively to solo travelers—not just a few single cabins on a regular cruise. He also highlights their comprehensive group travel offerings, confidently stating they have one of the best propositions in the market for groups. We also discuss Riviera's "Grand Tours," which combine their award-winning land tours with their signature Riviera Travel river cruises for a longer, more immersive European vacation. From Stuart's personal journey through the travel industry to the intricate details of what makes a thoughtful holiday, this conversation is your guide to a better way of river cruising.
About Our Guest:
Stuart Milan is the President of Riviera Travel North America. With a lifelong career in the travel industry, from starting in customer service to launching startup travel brands, Stuart brings a wealth of experience to his role. He is now spearheading the expansion of Riviera Travel, the UK's largest river cruise operator, into the United States, aiming to bring their award-winning "upper premium" European experiences to American travelers.
Timestamps / Chapters:
(00:00) Can River Cruising Be an Authentic Way to Travel?
(03:20) Getting to Know Stuart Milan: His Personal Travel Rituals
(08:55) Stuart's Journey: From Customer Service to Travel Company President
(14:00) Introducing Riviera Travel: The UK's #1 River Cruise Line Comes to the US
(21:00) Defining the "Upper Premium" River Cruise Experience
(24:00) Beyond Europe: The Future of Riviera's Global Itineraries
(25:10) Combining Land & River: An Inside Look at Riviera's "Grand Tours"
(28:15) The "No Tourists Allowed" Debate: Is a River Cruise Truly Authentic?
(38:00) Who Travels with Riviera? A Deep Dive into Solo and Group Cruises
(45:00) Exciting Giveaway: How to Win a Luxury Princess Cruise to Alaska
Episode Resources
Produced by Podcast Studio X.