In this episode, Scott Bloom interviews keynote speaker Gregory Offner about his unique approach to creating memorable and engaging experiences, both on stage and in the workplace, using the metaphor of a piano bar. Gregory explains how his background in sales and music led him to realize the power of transforming routine transactions into impactful, transformative experiences. He shares how his "Encore Experience" keynote draws parallels between energizing an audience in a piano bar and boosting employee engagement at work. Gregory discusses his framework of "keepers, leapers, and sleepers" to classify audience. Keepers are the loyal attendees. Leapers are high-energy participants but perhaps temporary, and sleepers are a bit disengaged. And with those archetypes as the foundation, Gregory highlights the importance of making attending an event feel like "time well spent"—a principle rooted deeply in experience design. He explains how giving people a voice and the chance to co-create the experience, drives deeper engagement and satisfaction. Gregory also shares some fun rapid-fire insights about his musical preferences and rituals, and explains how he integrates live music into his keynote talks as both a performance anchor and a way to boost emotional and cognitive engagement. Overall, the conversation offers actionable ideas for event organizers and business leaders to foster environments where people feel involved, valued, and excited to return—transforming events into true "encore experiences." Whether you’re an event pro, aspiring speaker, or just love a story about turning magic into a movement, you’ll take away fresh ideas on how to engage audiences and create truly memorable experiences.