Welcome back to the NLP UK Training podcast! Hosted by NLP Trainers Steve Kay and Kali Fraser from NLPUKTraining.com – a leading provider of NLP Practitioner and Master Practitioner certification in the UK.

In this episode, Kali interviews leadership expert Jonathan Peach to get real about psychological safety – what it is, why leaders so often mangle it, and how it’s built (or broken) in a hundred tiny moments. Expect some strong thoughts – such as recruitment isn’t your problem, retention is; “one size fits all” leadership is a fantasy; and onboarding should create belonging, not just tick boxes.

They dig into lived experience (why teams wait for the “see, told you” moment), the heavy cost of feeling invisible, and why connection-before-content turns down the defensive walls, so the real work can start.

Then it gets practical and punchy. Jonathan reframes feedback as affirmation (be specific about the behaviour and its impact), champions peer-to-peer recognition over top-down pats, and makes a compelling case for connection, belonging, and trust – in that order. Want a team that contributes boldly and sticks around? Tune in for clear steps you can use this week and a simple starting point that changes everything… connect first, model vulnerability, and watch safety scale.