Unlocking Customer Experience Secrets with CX Expert Mr. Ankesh Agarwal |Episode 31

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NITKAAST

NIT Kurukshetra Alumni Association

44 episodes

6 days ago

What's better than getting to know the tricks of the trade from industry leaders? NITKAAST, the official podcast of the NIT Kurukshetra Alumni Association, brings you the lessons and learnings of our distinguished alumnus. Join us as these pioneers take you on a voyage full of experiences and throw light on innumerable invaluable aspects.

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Unlocking Customer Experience Secrets with CX Expert Mr. Ankesh Agarwal |Episode 31

NITKAAST

19 minutes 51 seconds

1 year ago

Unlocking Customer Experience Secrets with CX Expert Mr. Ankesh Agarwal |Episode 31

Welcome to NITKAAST, the official podcast of the NIT Kurukshetra Alumni Association. In this episode, we feature Mr. Ankesh Agarwal, an esteemed alumnus from the Mechanical Engineering batch of 1998-2002, and a Top 100 Global CX Thought Leader. Currently, he is the Director of Group Customer Experience at Majid Al Futtaim in Dubai. He has made significant contributions to the CX industry by driving customer experience strategies and has also established a Centre of Excellence for creating memorable customer experiences.

In today's episode, we engage Mr. Agarwal in a dynamic discussion about Customer Experience (CX) and building Dream Teams. Tune in as we explore how to create an emotional connection with customers and cultivate a loyal customer base. We discuss various methods to understand the customers including direct conversations, exit interviews, and leveraging social media insights. Additionally, we delve into the art of building dream teams, emphasizing the importance of selecting individuals who are passionate about contributing to the team's success rather than focusing only on their personal gains.

Delve into this enlightening episode of NITKAAST and be inspired by Mr. Ankesh Agarwal's journey of innovation, and leadership in the realm of customer experience.