This is a continuation of the episode 7 with further advice and examples of how we can provider next level service to our patients. I cannot express how important this is and the positive impact it will have on your job life as well as your patients lives. I completely understand that every clinic or hospital is different and the patients they see will vary wildly, however I have worked in multiple different settings and with different demographics of patients and the approach discussed in this episode works with all of them. I realize its hard to see how could benefit you in the long run given what we go through every day, but I challenge you to try it. But try it with meaning and compassion, I don't mean to just pretend your being nice, actually WANT to give Next Level Service. I am not telling you its easy, but its the right thing to do for the patient, yourself and for you company.  I want to thank every person that has been a role-model for me in my life that has ensured I view customer service as so important. Whether in food service, grocery, clinical or retail, I have had some exceptional coworkers to learn from and have much admiration for them!