ICYMI - Interview from October 2020 Adrian Swinscoe is a punk; a real punk. He has his two feet on the ground but doesn’t shy away from telling others what it is whether from the stage, through his books or in conversation and workshops; “pull your damn socks up!”. This is what makes Adrian engaging, his knowledge, his grounded outlook but also his passion for improving service and customer experiences. He calls himself a Service and Experience Anthropologist. Wish I had thought of that. 👇👇 Check out the links below as well as links to the podcast and more! Also, let me know what you think of this podcast. Your feedback is what keeps me going! Adrian is an author of 3 books, continuously writes blogs and for Forbes, speaks publicly and runs workshops designed to improved the design of customer experiences. Yeah, similar motivation as I have. That’s why it is so interesting to speak with him. While this interview is 18 months old when releasing it, it has aged well. We spoke after the initial wave of the global disruption and were hoping some things might return to normal sooner, well that part is not quite correct. In this interview we talk about: EQ vs IQ Can empathy be trained? Reacting to the pandemic, how companies had faired Transitioning to a remote work force Thank you Adrian for this interview! Adrian’s Links Website: https://www.adrianswinscoe.com Latest book Punk XL: https://www.amazon.co.uk/dp/B09MC7G1VH/ LinkedIn: https://www.linkedin.com/in/adrianswinscoe/ The customer is the channel, right?https://www.forbes.com/sites/adrianswinscoe/2020/06/17/now-is-the-time-for-a-conversational-approach-to-customer-experience/#1273af72628e Podcast Links🎧  https://digital-done-right.com/Apple 🎧  https://digital-done-right.com/Spotify 🎧  https://digital-done-right.com/Google ⚜️ ABOUT DIGITAL.DONE.RIGHT. ⚜️It is a global education and consulting platform on a mission to get companies and organizations comfortable engaging with the digital world to: ✅  Attract today’s digital consumer ✅  Design more engaging digital experiences ✅  Drive growth, conversion, and sales across the customer/user journey Our mission is all about informing and getting the word out on how the digital divide can be bridged. Working with organisations, small businesses as well as corporations we develop strategies to address the agile customer communications of today and how these can be tamed for maximal business value. https://digital-done-right.com/what-i-do