In this episode, we talk with Christina Palendrano, Managing Director of Client Delivery and Operations, who brings over 30 years of expertise in business technology, project management, and operations. Christina’s career journey is fascinating, starting as a developer and evolving into leadership roles at organizations like Bank of New York Mellon and Ernst & Young. Her approach to solving complex business problems through innovative technology has been a hallmark of her success.

We explore the intersection of technology and business growth, focusing on the importance of leveraging technology to drive operational efficiency and deliver better client outcomes. Christina delves into her hands-on experience with product development and explains why designing with security and usability in mind is vital for long-term success. We also discuss the human side of technology, emphasizing the need for collaboration between technology teams and business leaders.

A major theme in this conversation is data security in the age of AI. Christina shares how her team addresses privacy concerns, ensures regulatory compliance, and builds secure products for industries like financial services, education, and property technology. From securing client data in cloud environments to performing rigorous testing, Christina provides actionable insights into creating safe and effective technology solutions.

We also talk about the evolving landscape of customer acquisition and relationship-building. Christina highlights the importance of authenticity and trust in developing lasting partnerships, explaining how her organization balances leveraging existing relationships with exploring new lead-generation strategies. The episode closes with Christina's advice for overcoming challenges, emphasizing the importance of listening deeply and staying true to your core values.

Connect with Christina via Linkedin.com/in/christina-palendrano021/. To learn more about our services, visit nextgengrowth.com.