Hoe Roompot Vakanties investeert en digitaliseert in de Covid-periode

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Net Curiosity Channel

Rik Vera

13 episodes

4 days ago

We are entering the dark Twilight Twenties: an unknown zone in which the remains of the old normal will be scattered by the devastating effects of the pandemic, climate change and the end of the global economy as we have known it. We will have to format a new normal. Assumptions based on old rules won't get us there. We need the perfect anti-dose to help us on this journey: passionate curiosity and a new KPI: the #NCS (Net Curiosity Score).

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Management

Business

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Hoe Roompot Vakanties investeert en digitaliseert in de Covid-periode - Net Curiosity Channel

Net Curiosity Channel

31 minutes 32 seconds

5 years ago

Hoe Roompot Vakanties investeert en digitaliseert in de Covid-periode - Net Curiosity Channel

Rik nodigde Baptiste van Outryve, PR & Communication manager bij Roompot Vakanties uit. De beide heren hadden het over het Amazon-verhaal van Roompot, over hoe Spotifylijsten niet alleen je klantenbeleving, maar ook de personeelsplanning kunnen beïnvloeden, over hoe Roompot de stilstand tijdens de Covid-periode ten volle benut heeft en hoe big data voor een nog betere gastvrijheid kunnen zorgen.

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Rik is a renowned thought-leader, worldwide keynote speaker and author of business bestseller "Managers The Day After Tomorrow". He’s a trusted advisor on the topics of extreme customer centricity, innovation in the digital era, business model change, sales, marketing, and leading companies on their journey to their very own Day After Tomorrow.

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Rik's biggest source of inspiration is conversation. He gets inspired mostly from the talks he has with people: whether it is with his colleagues, customers, grandkids or next seat passengers on the flight to the next keynote.

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Follow Rik online: LinkedIn: https://www.linkedin.com/in/rikvera/

Twitter: https://twitter.com/rikvera