De 8 inzichten voor hogere klantenbeleving van Peter Frissaer

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Net Curiosity Channel

Rik Vera

13 episodes

4 days ago

We are entering the dark Twilight Twenties: an unknown zone in which the remains of the old normal will be scattered by the devastating effects of the pandemic, climate change and the end of the global economy as we have known it. We will have to format a new normal. Assumptions based on old rules won't get us there. We need the perfect anti-dose to help us on this journey: passionate curiosity and a new KPI: the #NCS (Net Curiosity Score).

Management

Business

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Management

Business

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De 8 inzichten voor hogere klantenbeleving van Peter Frissaer - Net Curiosity Channel

Net Curiosity Channel

23 minutes 34 seconds

5 years ago

De 8 inzichten voor hogere klantenbeleving van Peter Frissaer - Net Curiosity Channel

Rik ontvangt Peter Frissaer, Diensthoofd Strategie, Change & Transformatie bij KBC Verzekeringen. Al 30 jaar werkt Peter met hart en ziel bij KBC, maar van verveling is nog lang geen sprake. Peter draagt Customer Experience hoog in het vaandel. In zijn gesprek met Rik heeft Peter het over hoe je je klant centraal zet (een passie die ze samen delen), over customer expectations, over klantenvertrouwen winnen en over de zoektocht naar een evenwicht in het digitale en het menselijke aspect. Hij geeft ook 8 inzichten mee over hoe KBC Verzekeringen een hogere klantenbeleving probeert na te streven. Iedereen die bezig is of wil zijn met klantenbeleving, kan zeker wat opsteken uit deze openhartige babbel.

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Rik is a renowned thought-leader, worldwide keynote speaker and author of business bestseller "Managers The Day After Tomorrow". He’s a trusted advisor on the topics of extreme customer centricity, innovation in the digital era, business model change, sales, marketing, and leading companies on their journey to their very own Day After Tomorrow.

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Rik's biggest source of inspiration is conversation. He gets inspired mostly from the talks he has with people: whether it is with his colleagues, customers, grandkids or next seat passengers on the flight to the next keynote.

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Follow Rik online: LinkedIn: https://www.linkedin.com/in/rikvera/

Twitter: https://twitter.com/rikvera