
On this episode of NCSEA On Location, Lisa Westfall (Franklin County Child Support) and Pamela Jenkins (North Carolina Child Support Services) discuss the impact of natural disasters on child support services. Pamela shares how North Carolina responded to Hurricane Helene, whichcaused massive flooding and over 200 deaths in western North Carolina. Although there wasn't a comprehensive plan in place beforehand, the state and affected counties jumped into action immediately after the storm. The state is stilldealing with challenges like a court backlog and one county office that is rebuilding all of its files from scratch because they were destroyed in the flooding and there was no electronic backup. Pamela’s advice to other states is to have a disaster plan in place, tailor it to local risks, and practice itannually. Listen, to learn more.