115 Curious about...Getting to know CX industry group's (SOCAP) Board Chair Nicole Nutile a bit Better & her 2025 Vision.

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My Curious Colleague ~ CPG CX

Denise Venneri

121 episodes

7 months ago

My intent is to Educate, Celebrate and Elevate the Consumer Relations function in CPG (Consumer Product Goods) companies, especially for Brand Specialist and Analysts roles and responsibilities... !

All content for My Curious Colleague ~ CPG CX is the property of Denise Venneri and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

My intent is to Educate, Celebrate and Elevate the Consumer Relations function in CPG (Consumer Product Goods) companies, especially for Brand Specialist and Analysts roles and responsibilities... !

115 Curious about...Getting to know CX industry group's (SOCAP) Board Chair Nicole Nutile a bit Better & her 2025 Vision.

My Curious Colleague ~ CPG CX

20 minutes

9 months ago

115 Curious about...Getting to know CX industry group's (SOCAP) Board Chair Nicole Nutile a bit Better & her 2025 Vision.

👑In this podcast episode #115, @Nicole Nutile, Board Chair of SOCAP for 2025, shares insights about the consumer affairs industry's future, the role of technology, and the upcoming major shifts for @SOCAP. With a focus on embracing technology, AI, transparency, and accessibility, SOCAP aims to create a more impactful, streamlined experience for its members through enhanced events and leadership.

Key Takeaways:

💡 SOCAP’s 2025 Vision: Emphasizing AI, transparency, and accessibility to keep up with evolving customer service trends.

🤖 Embracing AI: SOCAP sees AI as essential for its future growth, likening its integration to the early days of the internet. Nicole provides a funny Today Show thought from the early days of the internet!

🎤 National Conference Shift: SOCAP is consolidating its events into a single major conference, aimed at creating a stronger impact and broader audience.

🌍 Getting Involved: For newcomers, volunteering within SOCAP is a flexible way to expand your professional network without heavy time commitments.

📔Mark your calendars for this Tuesday, 2/11/25 to listen in to her episode (#115) on the My Curious Colleague 🔍 #CPGCX podcast. Nicole also is Customer Success Lead at Wiley, as well as SOCAP International's Board Chair this year.

Podcast link: https://lnkd.in/gYr8uKPf

#podcasst #cpgcx #socapinternational #socap2025 #aiincx #customerservice #leadership #networkingopportunities #socapevents