111 Curiously Quick...My Worker Bee's Thoughts on AI in the Contact Center

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My Curious Colleague ~ CPG CX

Denise Venneri

121 episodes

7 months ago

My intent is to Educate, Celebrate and Elevate the Consumer Relations function in CPG (Consumer Product Goods) companies, especially for Brand Specialist and Analysts roles and responsibilities... !

All content for My Curious Colleague ~ CPG CX is the property of Denise Venneri and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

My intent is to Educate, Celebrate and Elevate the Consumer Relations function in CPG (Consumer Product Goods) companies, especially for Brand Specialist and Analysts roles and responsibilities... !

111 Curiously Quick...My Worker Bee's Thoughts on AI in the Contact Center

My Curious Colleague ~ CPG CX

6 minutes

12 months ago

111 Curiously Quick...My Worker Bee's Thoughts on AI in the Contact Center

Hello, My Curious Colleagues...! In this week’s “Curiously Quick” episode (#111) on the @My Curious Colleague podcast, I share my thoughts on AI in consumer relations and the contact center. My thoughts, albeit brief, are covered in three key areas. Listen to today’s episode for more details and in these past episodes noted here:

1. Helping the Agent—exploring Voice AI, Agent Assist, and Reason Codes (Ep. #82, Speech Analytics with CalZilla).
2. Helping the Consumer—from chatbots to virtual assistants (Ep. #95 with Joe Mazer, Michelin Tires).
3. Brand & Quality Insights—insights via sentiment analysis and trend identification (Ep. @91 with Gotham at Yogi).

Listen in to get a worker bee’s perspective on AI’s potential for smaller teams and more. 🎧

#NewPodcastEpisode #AI #ContactCenter #ConsumerRelations