#106 Curious about… Creating FAQs that Boost your Agent’s Confidence & Your Consumers’ Experience

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My Curious Colleague ~ CPG CX

Denise Venneri

121 episodes

7 months ago

My intent is to Educate, Celebrate and Elevate the Consumer Relations function in CPG (Consumer Product Goods) companies, especially for Brand Specialist and Analysts roles and responsibilities... !

All content for My Curious Colleague ~ CPG CX is the property of Denise Venneri and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

My intent is to Educate, Celebrate and Elevate the Consumer Relations function in CPG (Consumer Product Goods) companies, especially for Brand Specialist and Analysts roles and responsibilities... !

#106 Curious about… Creating FAQs that Boost your Agent’s Confidence & Your Consumers’ Experience

My Curious Colleague ~ CPG CX

15 minutes

1 year ago

#106 Curious about… Creating FAQs that Boost your Agent’s Confidence & Your Consumers’ Experience

Hello My Curious Colleagues! This Tuesday 6/11/24, on Episode #106 of the My Curious Colleague Podcast, I’m Curious about…Creating FAQs that Boost your Agent’s Confidence & Your Consumers’ Experience.

🌟 Tune in to discover how to craft the perfect FAQ that empowers your agents and enhances your consumer's experience.

Here's a sneak peek of some of what you'll learn:

🔹 🗣️Voice Matters: Ensure your FAQs reflect your brand's voice, especially for social media channels.

🔹 🔐 Transparency is Key: Balance sharing necessary information while keeping proprietary details confidential.

🔹 💪 Empower Your Agents: Equip your team with up-to-date product info and images to boost their confidence and engagement.

Don't miss this episode, packed with actionable tips to elevate your contact center! 🚀

🔗 Check it out now: www.mycuriouscolleague.com P.S. Visit my new website for past episodes, YouTube videos, and grab your free official sticker! 🎉

SPONSORSHIP: My new website – mycuriouscolleague.com - is sponsoring today’s episode. Do, check out my new website at www.mycuriouscolleague.com for more content, including past podcast episodes, YouTube videos, and even a free official sticker! Show your support for our function and for the My Curious Colleague Podcast. Let's keep learning together! 🙌

TRANSCRIPT: https://dashboard.transistor.fm/shows/my-curious-colleague-cpg-cx/episodes/106-curious-about-creating-faqs-that-boost-your-agent-s-confidence-your-consumers-experience/transcripts

#contactcenter #customerexperience #faq #customerengagement

#cpgcx #marketingtips #podcast