103. Curious about... "Stop light" Reporting in the Contact Center w/Chris Drury, Director of Customer Care at Blount Fine Foods.

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My Curious Colleague ~ CPG CX

Denise Venneri

121 episodes

7 months ago

My intent is to Educate, Celebrate and Elevate the Consumer Relations function in CPG (Consumer Product Goods) companies, especially for Brand Specialist and Analysts roles and responsibilities... !

All content for My Curious Colleague ~ CPG CX is the property of Denise Venneri and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

My intent is to Educate, Celebrate and Elevate the Consumer Relations function in CPG (Consumer Product Goods) companies, especially for Brand Specialist and Analysts roles and responsibilities... !

103. Curious about... "Stop light" Reporting in the Contact Center w/Chris Drury, Director of Customer Care at Blount Fine Foods.

My Curious Colleague ~ CPG CX

24 minutes

1 year ago

103. Curious about... "Stop light" Reporting in the Contact Center w/Chris Drury, Director of Customer Care at Blount Fine Foods.

🚦 My guest is my colleague, Chris Drury, Director of Customer Care at Blount Fine Foods. Chris has quickly made his mark & his contributions to the Consumer Care Industry and currently serves as President of the SOCAP Board of Directors…

We both share an interest in – to quote Chris – “leveraging data to build continuous improvement in product design” and we’ll be digging in (you know I love the details…!) how this comes to life via a “Traffic Light Report” Chris developed.

Come back here on Tuesday 5/14/24 to take a listen to the FULL episode:

Apple Podcast: https://podcasts.apple.com/us/podcast/my-curious-colleague/id1565590157

#consumerrelations #cpgcx #caringdeeplyforyourconsumers #consumercarereporting #socap