Alaina Ziegler, CSP, wants you to become a listener. In this episode of My Big Safety Challenge, Alaina, Vice President of Safety & Human Performance at Lewis Services, unpacks why listening is much more effective when you’re listening to understand, not to respond. Overseeing the safety of a dispersed, multilingual workforce across multiple states, Alaina faces communication challenges daily. That’s why her team leans into creative tech solutions like video messaging and equipping trucks with iPads to keep everyone connected and informed. Additionally, you’ll hear Alaina shed light on why safety often lives in the gray areas and how strong leadership requires employees at every level to get out in the field and “trust but verify” how work is being done.