In this conversation, Donovan Bankhead and Bill Matthews discuss the current state of the instrument repair industry, focusing on the growing demand for repair technicians, particularly among younger generations.

They explore the appeal of instrument repair as a career, the challenges faced by technicians, and the importance of fair compensation and a supportive work environment.

The discussion also highlights the value of networking through organizations like NAPBIRT and the need for store owners to recognize and invest in their repair teams.

In this conversation, Bill Mathews and Donovan Bankhead discuss the importance of networking and community within the repair industry, particularly through events like NAPBIRT conferences. They emphasize the need for proactive recruitment strategies to attract new technicians, the significance of growing talent from within, and the necessity of succession planning in repair shops.

The discussion also highlights educational pathways for aspiring technicians and the resources available through NAPBIRT to support ongoing professional development.