In this powerful and deeply human episode, host Carrie Kwan is joined by Ciara Sterling, CEO of Thriving Communities Australia, and Carla Forrester, Principal of Customer Vulnerability and Inclusion at IAG. Together, they explore the transformative impact of the One Stop One Story Hub—a world-first platform designed to support Australians experiencing vulnerability, including domestic violence and financial hardship. The conversation delves into the origins of the hub, born from a 2016 roundtable, and how it has evolved into a collaborative ecosystem involving over 350 organisations, all committed to putting people at the center of support.‍Hear firsthand how co-designing with people with lived experience has shaped a system that prioritises trust, safety, and dignity. From streamlining referrals to reducing trauma for both clients and frontline staff, the hub exemplifies what’s possible when corporate, government, and community sectors unite around a shared purpose. Ciara and Carla share moving stories of impact, the challenges of building cross-sector trust, and their vision for scaling the hub to ensure no one is left behind. This episode is a must-listen for anyone passionate about social impact, inclusive innovation, and building compassionate communities.

Episode Website: www.mumsandco.com.au/podcasts/episode-125-a-new-approach-to-vulnerability-and-care-with-thriving-communities-australia

Credits:

Produced by: Lucy Kippist

Edited by: Morgan Sebastian Brown

Interviewer: Carrie Kwan

Guest: Ciara Sterling, Carla Forrester

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