MSP staff-centric conversation did not go as I thought it would. You really need to listen to Eric talk from a perspective he doesn’t often talk from. This is a very good deep dive! Enjoy! Topics: MSP employees and the level of RISK they represent along with the potential consequences of the access they have Do you have the right staff? How can MSP business owners and leaders communicate to their staff about risks they should be on the lookout for? How can educating your staff turn into material for your clients? Human motivation and how it affects education Allow your staff to work from their strengths When you have staff, you need to make sure you have … THIS.. What do you do when you have a staff member who performs their job well but will not ever go above and beyond? The size of the business will change the dynamics of the person needed for a particular position At what point do you need to debate your hiring process? Sales and hiring have a lot more in common than you think Hire Fast - Fire Faster Know how to interview more consistently The profound turning point in this conversation! Start Well, Finish Well!