Digging in with Burak Sarac about all things MSP Operations

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MSP After Hours

Craig Willard

20 episodes

1 week ago

Whether you're a seasoned MSP veteran or just stepping into the captivating world of managed services, "MSP After Hours" is your source for compelling stories, expert advice, and unfiltered conversations. Join us as we challenge the status quo, embracing the unexpected, and forging new paths when others choose to follow the crowd. Delve into the fusion of technical prowess and human psychology that drives success in managed services. From decoding operations to navigating the human psyche, we're your compass in a landscape where innovation meets introspection.

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Entrepreneurship

Business

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Digging in with Burak Sarac about all things MSP Operations

MSP After Hours

1 hour 8 minutes 48 seconds

2 years ago

Digging in with Burak Sarac about all things MSP Operations

Burak joins me to discuss some hot topics surrounding the MSP industry.

Should you lead with IT support or Security in your prospecting conversations
How to arm yourself to decrease objections in the sales process
The truth about those 300+ per-user rates
What about site fees?
How to handle new projects for new clients
How to handle pricing adjustments (newly covered devices, users, and more) with your clients
How to include support in your managed pricing if you don't currently
How to handle billing changes
Why have a pricing strategy?