There’s a hidden work force behind your chatbot. Workers who clean and tag data, moderate content, and flag offensive images, but who remain almost invisible.

Jason talks to writer Mary L. Gray about the book Ghost Work (co-authored with Siddharth Suri) and how we can protect the workers who make automation happen.

Motherboard Money is hosted by Jason Koebler. It’s produced by Sophie Kazis, Sheena Ozaki, and Julia Nutter and edited by Ashley Cleek. Fact checking by Sophie Hurwitz.

Music and sound design by Pran Bandi.

Emanuel Maiberg is Motherboard’s executive editor. Janet Lee is senior production manager for VICE Audio. Charles Raggio is the head of VICE Audio.

You can find more stories like this at motherboard.vice.com.

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