What does “consumerization” actually mean for B2B finance? Spoiler: it’s not about dumbing things down. It’s about making complexity invisible.

In this episode, Monitor Editor in Chief Rita Garwood sits down with Ryan Ragland, VP of Enterprise Solutions at Valiant Finance, to unpack how modern buyer expectations are forcing the industry to change, and why that’s a good thing. From embedded finance to the real role of AI, this episode is packed with insights, real talk and forward-thinking advice for lenders, OEMs, and tech vendors alike.

Topics Covered:

• Why B2B buyers expect consumer-like speed
• How to remove friction without losing control
• The myth of AI replacing humans
• How fintechs get it right—and what legacy players can learn
• What embedded finance really means